FAQ

1.Is BST legit?
We are 100% legit website ,what we do is provide best quality sneaker to customers.
If you have never purchased from our website, it is normal to have doubts about us. Your can find our customer reviews for our shoes by below link.

Learn more by this link,��Click��

2.Are all of your shoes authentic?
All sneakers on bstsneaker are best reps sneakers, not original shoes.

3.QC Time
Usually is about 1-4 working days for shoes arranging 

4.Shipping Time
Standard Shipping: Usually is about 8-20 working days for shipping now if there no has any delay. ($29 for each pair)
Faster Shipping: Usually is about 7-13 working days for shipping now if there no has any delay. ($59 for each pair)

5.Why the payment always says failue?
International transactions often fail due to bank security controls.
You can try again by credit card or deposit card several times.Or try to pay by paypal,zelle,bank transfer.

6.How to choose my size:
Normally most of our shoes are true to size, but because the US size is divided into men and women, it is best to order according to the European size(yeezy runs half a size small).
If you have still not sure, please contact our customer service for more details.

7.I placed and order but I didn't receive a confirmation email, did my order go through?
During hot release days, order confirmation emails can be delayed, and sometimes end up in your spam folder. As long as you received an order number during checkout then your order did go through. Save your order number for your records and in case you need to contact us.


8.Can I get more discount for large order .(eg,orders more than 5 pairs)
Of course,please contact our customer service,will get your exclusive coupons.

9. When should I expect a tracking number, if I didn't receive one yet?
We will upload tracking number to QC LINK with 3-5 working days,you can clcik qc link and check by yourself

10.How to contact us?
CS(Customer Sevevice)

Whatsapp :+8618950744921
E-Mail: amy@bstsneaker.com
WeChat: 18950744921

11.If you want to see some shoes photos,click below link.
https://www.instagram.com/bstsneakers2022/

12.How to become our VIP and get prizes?

click to learn more

13.What's your payment option?
a. Credit Cards (Fast and Safe)(This payment is the best choice for paying by Credit and Debit Cards, it accepts the cards issued by VISA, Master, AE, JCB and Diners Club)
b. Bank Transfer (If you cannot pay by card, can choose this option and click "complete order",and then NEED find customers service to get IBAN)
c. PayPal(Need contact us to send the email address of your Paypal account , I will send you a PayPal bill, ask you to pay it.)
d. Zelle(An efficient payment method that will not be reviewed and blocked by the bank.)

Leran more �� here �� about payment failed.

14.shopping progress?

Learn more �� here ��

15.What different with your different batches?
We provide customers with three batches of products, they are UA Batch, 1:1 Batch, Budget Batch.

A. Budget Batch, positioning mid-range. The colorway update speed is relatively fast, and more high-quality alternative materials are used, including leather materials, air cushions, sponges, insoles, etc. The shape is quite satisfactory.

B. 1:1 Batch belongs to an earlier batch, but because the cardboard is earlier, changes and upgrades were made. So this shoe has some discounts. The material is the original material, and the outsole is also a mold developed according to the original.

C. UA Batch, positioning high-end, determines the development of colorway according to the sales of the classic one. The material is made of top-grade original materials, such as Nike designated Sadisa leather material, O'Sleere insoles, Coats sewing thread, the original ZOOM air cushion, and the Vietnamese original shoe tongue Oxford cloth. In terms of technology, the same computer stitching machine, universal machine and setting machine as the official is used, which can be said to be superior in sewing machine threading, shoe tongue edging, and heel set.

16.Are your shoes of good quality?
Yes,we have three batches ,they are all good quality.If you only want the best quality, then we will recommend you to buy the UA version which are top quality shoes.
If you want cost-effective shoes, then you can buy our 1:1 version which are mid quality sneakers. If you want a cheaper sneaker, you can check out our budget version.

17. I ordered multiple items from online, but only received one. Where are the rest of the shoes?
All shoes are shipped separately(one pair one shipping package). If you only receive part of your shipment, don’t worry, you’ll receive tracking on the rest of the items soon.

18. I emailed customer service, how long will it take them to respond?
Expect a response within 24-48 hours from our representatives. Please allow more during hot releases. Normal, the working time as below:
Washington Time: 8pm to 11am
Beijing Time: 8am to 11pm
Newyork Time: 1am to 4pm

19. What do I do if tracking is telling me my label has been created, but it's not telling me where it is?
There are two things that can be happening. 1) The shipment is being processed currently or 2) The carrier missed the initial scan when they picked up your order. Tracking will be updated as soon as the carrier scans the shipment. If it does not update for multiple days please contact customerservice@ whatsapp: +8618950744921

20. Can I cancel an order I just placed?
If you wish to cancel your order, Contact our cs; however, once the shoes is delivered by our warehouse, it’s impossible to stop the process.

21. Can I exchange my item for a higher priced item if I pay the difference?
Yes, of course. Please contact us at Customer service@ Whatsapp :+8618950744921
E-Mail: amy@bstsneaker.com to walk you through the process. This is only available if items are still in stock.

22. I’m on the tracking page but my order isn’t showing up, what’s going on?
Orders that haven't been shipped or scanned by the carrier won't show up on the tracking page. Please allow 3-5 business days for this information to appear.

23.How do I return the shoes if I don't like them?

Pls contact our CS(cutomer service) to get the detail information.

And learn more about the return progress here.

24.How to exchange the shoes?

Pls contact our CS(cutomer service) and let them know what do you want to change.

And learn more about the exchange progress here.

25.Shoes detained by Customs or Duties

If it's detained by the customs of shipping side ,we will rearrange send one pair to you.(We only arrange to resend shoes once, and we will not be responsible if the parcel detained again.)

If it's detained by the customs of destination side or a matter of tariff, we will bear half part of it for you.

But the chances of being caught by customs are slim.

MAR SALE

{Special Sale} Adidas Yeezy Boost 350 V2 Beluga 2.0 AH2203

Limited Time Limited Qty Sale

2
$19.90 $99.00
Air Jordan 4 Retro Black Cat (2020) CU1110-010

Top Quality,UA Batch

26
$119.00 $139.00
Air Jordan 4 Military Black DH6927-111

Top Quality,UA Batch

41
$119.00 $139.00
{Special Sale} Adidas Yeezy Boost 350 V2 Slate HP7870

Limited Time Limited Qty Sale

1
$19.90 $99.00
{Special Sale} Adidas Yeezy Boost 350 V2 Blue Tint B37571

Limited Time Limited Qty Sale

$19.90 $99.00